"This will be my first time attending the CRMC, Customer Relationship Management Conference, and our first year as an organization getting involved with this group," according to Stephen Ferber. "After hearing many great things from colleagues in the industry, speaking with the leadership of CRMC...

Guatemala Overview

• Largest population in Central American Region (over 13.5 million)
• Close proximity to the US due to its location in the northern part of Central America
• Due to human resource availability, operations can scale significantly
• GDP is US$ 67.8 billion, and currency risk rating of...

"This will be my 7th year attending this exceptional event," stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions. "The event is dubbed by IQPC as their 'Flagship Conference' and for good reason. Over the years it has grown to over 1,000 attendees, representing a great cross-section...

It seemed like a simple question to me. Why can’t I buy
 bananas grown by my grocery store in Phoenix? Apparently my grocery store 
doesn’t grow bananas. In fact, the store manager looked at me like I was insane
 when I asked if I could get the address of the cattle ranch where their cows 
are...

Ernie Pizio of Golden Gate BPO Solutions will be attending the NECCF (NorthEast Contact Center Forum) 12th Annual Vendor Expo at Gillette Stadium in Boston Today.  The Event kicks off at 9AM and finishes at 4PM.

Sourcing the Right Automobile and Call Center Solution using Edmunds.com's 10 Steps to Finding the Right Car for You

Although my wife and I have been in the car-buying market before, this time is different. The car is not for us. It is for our soon to be 16-year old daughter! And, for the first...

Article by Stephen Ferber

When do you earn the right in business to ask, in essence, “what’s in it for me?”

And, when you have earned that right to ask the question, what if you don’t get the right response?  How will you respond or act?

We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica.  Or, why we are not in Costa Rica as well?

Frank Modrak, Managing Director and Co-Founder of Golden Gate BPO Solutions, recently completed a consulting engagement as an expert witness based on his extensive call center and outsourcing experience.