--- title: Guatemala's Advantages - Serving the US Market with Outsourced Call Centers and BPO Services description: Guatemala's has many Advantages Serving the US Market with Outsourced Call Centers and BPO Services in Central America and Golden Gate BPO Guatemala is a Shining Example. image: https://blog.goldengatebpo.com/hubfs/Imported_Blog_Media/images-31-e1370863073551.jpeg --- [![goldengatebpo.com](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/ggbpo-logo.png?width=234&height=163&name=ggbpo-logo.png "goldengatebpo.com")](http://goldengatebpo.com/) [![English](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/en.png?width=16&height=16&name=en.png) EN](http://goldengatebpo.com/) [![Filipino](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/tl.png?width=16&height=16&name=tl.png) TL](http://goldengatebpo.com/) [![Spanish](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/es.png?width=16&height=16&name=es.png) ES](http://goldengatebpo.com/) - 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Largest population in Central American Region (over 13.5 million)![Guatemala](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/images-31-e1370863073551.jpeg?width=130&height=85&name=images-31-e1370863073551.jpeg) - Close proximity to the US due to its location in the northern part of Central America - Due to human resource availability, operations can scale significantly - GDP is US$ 67.8 billion, and currency risk rating of the quetzal is BBB - by Standard and Poor’s. - Ranked 100 out of 183 countries in the World Bank’s Ease of Doing Business Index 2010; and 91 out of 178 countries in Transparency International’s 2010 Corruption Perceptions Index - Same time zone as US, and air travel time to Guatemala is approximately 3 hours - Workforce of 4.1 million, with 70% of the population below the age of 30. **Labor pool** - Largest student numbers in Central America with 170,000 students enrolled in ten universities - Students are very Americanized - No need for cultural immersion programs when they’re hired - Heavy flow of people back and forth from the US - People very in touch with North American culture - Approximately 25,000 Guatemalans in the US lose their visas and return home every year - English proficiency is strong, plentiful and growing in terms of available English resources due to various government, private and business organizations' impact on schooling and eduction to serve the industry - Spanish-based voice services quality are deemed among the best due to a neutral Spanish accent of Guatemalan workers that can be used to service other Hispanic countries and US Hispanic markets **Golden Gate BPO - Guatemala City**   ![Front View of 3 Floor Building](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_3020-e1370864270170.jpg?width=150&height=201&name=IMG_3020-e1370864270170.jpg) Front View of 3 Floor Building     ![New Applicants at Reception](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_3029-e1370862710137.jpg?width=150&height=201&name=IMG_3029-e1370862710137.jpg) New Applicants at Reception     ![Administration and IT Programmers](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_4581-2-e1370863805316.jpg?width=150&height=200&name=IMG_4581-2-e1370863805316.jpg) Admin and IT Programmers                     ![Call Center Floor](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_4591-e1370862762181.jpg?width=150&height=200&name=IMG_4591-e1370862762181.jpg) Call Center Floor     ![Call Center Floor](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_3055-e1370865375608.jpg?width=150&height=201&name=IMG_3055-e1370865375608.jpg) Call Center Floor     ![Call Center Floor](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_4588-e1370862807484.jpg?width=150&height=200&name=IMG_4588-e1370862807484.jpg) Call Center Floor                     ![Employee Cafes](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_4572-1-e1370862852563.jpg?width=150&height=200&name=IMG_4572-1-e1370862852563.jpg) Employee Cafes     ![IT Room](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_3049-e1370862911275.jpg?width=150&height=201&name=IMG_3049-e1370862911275.jpg) IT Room     ![Employee Recreation Area](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/IMG_4574-e1370864349123.jpg?width=150&height=200&name=IMG_4574-e1370864349123.jpg) Employee Recreation Area                   **Compensation Relative to Central American Competition** - Lower wage rates relative to its Central American competition - With salaries in Costa Rica continuing to rise and an increasing saturated labor market in Panama, call centers in Guatemala are more attractive for cost savings - A bilingual call center rep earns approximately $500-600 per month, excluding benefits, while a non-bilingual agent’s wage could be as low as $300-400 - The entry-level IT programmer’s salary is around $700-800 per month - Employees are obliged to contribute 10.67% of the annual wage as social security, and also pay a 13th month wage, common in many countries in the Latin America Caribbean (LACAR) region **Infrastructure** - Strength of Guatemala telecommunications networks - Country privatized telecommunications in 1996, as well as the IT and information service providers in the country - Central America's most open regulatory frameworks, a fast growing telecom sector, and strong infrastructure due to both local and foreign competition - With access to an ocean on either side, Guatemala ensures 99% redundancy in connections to both Pacific and Atlantic fiber optic cables - Guatemalans are very connected – there are 1.2-1.5 cell phones for every person in Guatemala City, and social media is huge - Guatemala has the lowest mobile phone rates in Latin America ![Our Favorite Hotel to Left, Westin Camino Real](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/GuatemalaCity-e1370866691160.jpg?width=130&height=87&name=GuatemalaCity-e1370866691160.jpg)![Guatemala City](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/images-10-e1370866512305.jpeg?width=130&height=104&name=images-10-e1370866512305.jpeg)![Guatemala City](https://blog.goldengatebpo.com/hs-fs/hubfs/Imported_Blog_Media/images-9.jpeg?width=128&height=85&name=images-9.jpeg)   ![post-share](https://blog.goldengatebpo.com/hubfs/GoldenGateBPO%20-May2017/Images/share-knowledge.png) - [Tweet](https://twitter.com/share) 06/10/2013 ← [Golden Gate BPO Execs Attending IQPC's 14th Annual Call Center Week in Las Vegas, June 10-14, 2013 at Caesar's Palace](https://blog.goldengatebpo.com/blog/blog/golden-gate-bpo-execs-attending-iqpcs-14th-annual-call-center-week-in-las-vegas-june-10-14-2013-at-caesars-palace) [Golden Gate BPO's Stephen Ferber attending 20th Annual CRMC Conference, June 17th - 19th, 2013 at Hilton, Chicago](https://blog.goldengatebpo.com/blog/blog/golden-gate-bpos-stephen-ferber-attending-20th-annual-crmc-conference-june-17th-19th-2013-at-hilton-chicago) → - [Call Center Outsourcing Solutions](http://goldengatebpo.com/call-center-and-crm-solutions/) - [Strategic and Operational Consulting](http://goldengatebpo.com/strategic-consulting/) - [Call Center Management](http://goldengatebpo.com/call-center-management/) - [Our Locations](http://goldengatebpo.com/globalnetwork/) - [Leadership Team](http://goldengatebpo.com/about-us/executive-bios/) - [Privacy Policy](http://goldengatebpo.com/privacy-policy/) - [Latest News](http://goldengatebpo.com/latest-news/) - [Our Associations](http://goldengatebpo.com/ggbpo-associations-organizations/) - [Contact Us](http://goldengatebpo.com/contact-us/) - **Golden Gate BPO Solutions** 1792 Bell Tower Lane | Weston, FL 33326 Toll Free: 888-501-8368 Local: 954-300-2502 Fax: 954-385-7078 - - [facebook](https://www.facebook.com/goldengatebpo) - 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