Golden Gate BPO Solutions originally commenced providing services in November of 2012 on behalf of one of the country’s largest on-line authorized retailers for some of the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries.
According to Stephen Ferber, Managing Partner of Golden Gate BPO Solutions, "Our team has done a phenomenal job creating and growing an efficient and value added call center extension of our client's internal sales and service centers, until now supporting our client's largest telecommunications client's various product and services offerings as well as some Satellite TV options. After only 3 months since the beginning of our operating relationship, we are psyched they have entrusted us to to launch our first services group that will focus on delivering the same value added services, now also supporting the call center sales and service related to their Cable products and services, MSO."
Golden Gate BPO was originally engaged to be a strategic partner providing superior inbound sales and customer support for a portion of the company’s approximately 5 million and growing monthly inquiries it receives as a result of its network of websites, direct marketing and other innovative marketing.
