--- title: Blog | Golden Gate BPO Solutions (7) description: (7) --- [![goldengatebpo.com](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/ggbpo-logo.png?width=234&height=163&name=ggbpo-logo.png "goldengatebpo.com")](http://goldengatebpo.com/) [![English](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/en.png?width=16&height=16&name=en.png) EN](http://goldengatebpo.com/) [![Filipino](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/tl.png?width=16&height=16&name=tl.png) TL](http://goldengatebpo.com/) [![Spanish](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/es.png?width=16&height=16&name=es.png) ES](http://goldengatebpo.com/) - [facebook](https://www.facebook.com/goldengatebpo) - [linkedin](https://www.linkedin.com/company/golden-gate-bpo-solutions-llc) - [twitter](https://twitter.com/GoldenGateBPO) - [google-plus](https://plus.google.com/+Goldengatebpo/posts) - [pinterest](https://www.pinterest.com/goldengatebpo/) - [slideshare](http://www.slideshare.net/GoldenGateBPO) - [rss](http://goldengatebpo.wpstagecoach.com/feed/) Contact Center Outsourcing and Consulting | [888-501-8368](tel:8885018368) - [Home](http://goldengatebpo.com/) - [About Us](http://goldengatebpo.com/about-us/) - [Our Approach](http://goldengatebpo.com/our-approach/) - [Our Global Network](http://goldengatebpo.com/globalnetwork/) - [Leadership](http://goldengatebpo.com/about-us/executive-bios/) - [Advisory Board](http://goldengatebpo.com/about-us/advisory-board/) - [Client Testimonials](http://goldengatebpo.com/testimonials/) - [Associations & Organizations](http://goldengatebpo.com/ggbpo-associations-organizations/) - [Services](http://goldengatebpo.com/services/) - [Multichannel Contact Center Solutions](http://goldengatebpo.com/multichannel-contact-center-solutions/) - [Business Process Outsourcing](http://goldengatebpo.com/business-process-outsourcing/) - [Strategic Consulting Services](http://goldengatebpo.com/strategic-consulting/) - [News & Insights](http://goldengatebpo.com/news-insights/) - [News & Resources](http://goldengatebpo.com/news-resources/) - [Blog](http://goldengatebpo.com/category/blog/) - [Press Releases](http://goldengatebpo.com/category/press-releases/) - [Events](http://goldengatebpo.com/news-press/calendar_events/) - [Contact](http://goldengatebpo.com/contact-us/) - [Contact Us](http://goldengatebpo.com/contact-us/) - [Blog](https://blog.goldengatebpo.com) ## ORIGINAL THOUGHTS AND COMMENTARY FROM OUR EXPERTS - [Home](http://goldengatebpo.com) - /Blog ## [Golden Gate BPO Team Attending ERA D2C in Las Vegas](https://blog.goldengatebpo.com/blog/blog/golden-gate-bpo-team-attending-era-d2c-las-vegas) The [Electronic Retaining Association D2C Convention](http://www.retailing.org/d2c/) will be held at the Wynn, Las Vegas, September 16-18, 2014. The ERA is the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that maximize revenues through... [Read More](https://blog.goldengatebpo.com/blog/blog/golden-gate-bpo-team-attending-era-d2c-las-vegas) 09/04/2014 ## [PACE Arizona Chapter Event Recap - Grand Canyon University](https://blog.goldengatebpo.com/blog/events-and-conferences/pace-arizona-chapter-event-grand-canyon-university) ## Grand Canyon University - PACE Arizona Chapter Event The average rainfall in Phoenix for the month of August is one inch. On Tuesday, August 19, 2014, more than 4 inches of rain fell. Streets were flooded, homes were evacuated, and highways had to be closed. Despite the torrential rainfall, nothing... [Read More](https://blog.goldengatebpo.com/blog/events-and-conferences/pace-arizona-chapter-event-grand-canyon-university) 08/21/2014 ## [Stephen Ferber, Golden Gate BPO Managing Partner, answers the Proust Questionnaire](https://blog.goldengatebpo.com/blog/blog/stephen-ferber-golden-gate-bpo-managing-partner-answers-the-proust-questionnaire) We asked our executive team to complete the famous [Proust Questionnaire](http://en.wikipedia.org/wiki/Proust_Questionnaire). Over the next few weeks we will be sharing their answers.  [Read More](https://blog.goldengatebpo.com/blog/blog/stephen-ferber-golden-gate-bpo-managing-partner-answers-the-proust-questionnaire) 07/22/2014 ## [The Importance of a Multi-Channel Customer Engagement Solution](https://blog.goldengatebpo.com/blog/blog/the-importance-of-a-multi-channel-customer-engagement-solution) While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers via these channels. [Read More](https://blog.goldengatebpo.com/blog/blog/the-importance-of-a-multi-channel-customer-engagement-solution) 06/04/2014 ## [Response Expo 2014, April 29 – May 1 in San Diego – Event Recap](https://blog.goldengatebpo.com/blog/blog/response-expo-2014-april-29-may-1-in-san-diego-event-recap) This was the sixth year that members of the Golden Gate BPO Solutions team attended [Response Expo](http://www.responsemagazine.com/response-expo/home-page) in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational requirements and then as we... [Read More](https://blog.goldengatebpo.com/blog/blog/response-expo-2014-april-29-may-1-in-san-diego-event-recap) 05/14/2014 ## [Response Expo 2014 Video Montage](https://blog.goldengatebpo.com/blog/blog/response-expo-2014-video-montage) We really enjoyed attending Response Expo 2014 in San Diego. Check out our montage of our favorite photos from the event. [Read More](https://blog.goldengatebpo.com/blog/blog/response-expo-2014-video-montage) 05/08/2014 ## [SOCAP Spring Symposium - Charlotte, NC](https://blog.goldengatebpo.com/blog/blog/socap-spring-symposium-charlotte-nc) Regretfully, none of the members of Golden Gate BPO Solutions will be in attendance at this week’s SOCAP Symposium in Charlotte, North Carolina. We will each be on location in various parts of the country and world based on client commitments. We want to let our very special friends and colleagues... [Read More](https://blog.goldengatebpo.com/blog/blog/socap-spring-symposium-charlotte-nc) 04/28/2014 ## [PACE National Convention and Expo 2014 - Event Recap](https://blog.goldengatebpo.com/blog/blog/pace-national-convention-and-expo-2014-event-recap) Golden Gate BPO Solutions’ [Stephen Ferber](http://goldengatebpo.com/stephen-ferber/), Managing Partner, and [Tom Behm](http://goldengatebpo.com/tom-behm/), Managing Director – Operations, attended the 2014 [Professional Association for Customer Engagement](http://www.paceassociation.com) (PACE) National Convention and Expo that took place at The Westin Diplomat Hotel & Resort in Hollywood, Florida from April 2nd [Read More](https://blog.goldengatebpo.com/blog/blog/pace-national-convention-and-expo-2014-event-recap) 04/22/2014 ## [Channel Partners Expo Recap](https://blog.goldengatebpo.com/blog/blog/channel-partners-expo-recap) Last week, Tracy Thompson with Golden Gate BPO Solutions attended the Channel Partners Conference (a/k/a CP Expo) at the Venetian Resort in Las Vegas held February 26 through 28, 2014. [Read More](https://blog.goldengatebpo.com/blog/blog/channel-partners-expo-recap) 03/04/2014 ## [Future Call Center Summit & Great Ideas Summit Photos](https://blog.goldengatebpo.com/blog/blog/future-call-center-summit-great-ideas-summit-photos) Our team attended two great events in January and February. At the [Future Call Center Summit](http://goldengatebpo.com/events/iqpcs-the-future-call-center-summit/) in Orlando we had the opportunity to network with the leaders in customer engagement and contact centers. At the [Great Ideas Summit](http://goldengatebpo.com/events/era-the-great-ideas-summit-2013-miami-fl-february-25-27/) in Miami Beach we enjoyed interacting with clients and colleagues to... [Read More](https://blog.goldengatebpo.com/blog/blog/future-call-center-summit-great-ideas-summit-photos) 02/25/2014 [«](https://blog.goldengatebpo.com/page/6) [1](https://blog.goldengatebpo.com/page/1) [...](https://blog.goldengatebpo.com/page/2) [5](https://blog.goldengatebpo.com/page/5) [6](https://blog.goldengatebpo.com/page/6) [7](https://blog.goldengatebpo.com/page/7) [8](https://blog.goldengatebpo.com/page/8) [9](https://blog.goldengatebpo.com/page/9) [...](https://blog.goldengatebpo.com/page/12) [14](https://blog.goldengatebpo.com/page/14) [»](https://blog.goldengatebpo.com/page/8) - [Call Center Outsourcing Solutions](http://goldengatebpo.com/call-center-and-crm-solutions/) - [Strategic and Operational Consulting](http://goldengatebpo.com/strategic-consulting/) - [Call Center Management](http://goldengatebpo.com/call-center-management/) - [Our Locations](http://goldengatebpo.com/globalnetwork/) - [Leadership Team](http://goldengatebpo.com/about-us/executive-bios/) - [Privacy Policy](http://goldengatebpo.com/privacy-policy/) - [Latest News](http://goldengatebpo.com/latest-news/) - [Our Associations](http://goldengatebpo.com/ggbpo-associations-organizations/) - [Contact Us](http://goldengatebpo.com/contact-us/) - **Golden Gate BPO Solutions** 1792 Bell Tower Lane | Weston, FL 33326 Toll Free: 888-501-8368 Local: 954-300-2502 Fax: 954-385-7078 - - [facebook](https://www.facebook.com/goldengatebpo) - [linkedin](https://www.linkedin.com/company/golden-gate-bpo-solutions-llc) - [twitter](https://twitter.com/GoldenGateBPO) - [google-plus](https://plus.google.com/+Goldengatebpo/posts) - [pinterest](https://www.pinterest.com/goldengatebpo/) - [slideshare](http://www.slideshare.net/GoldenGateBPO) - [rss](http://goldengatebpo.com/feed/) - Join our BPO and call center outsourcing newsletter! © 2017 Golden Gate BPO | [Designed and Maintained by Gediweb](http://www.gediweb.com) ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/861573740/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=55229&fmt=gif)