--- title: Blog | Golden Gate BPO Solutions | Stephen Ferber --- [![goldengatebpo.com](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/ggbpo-logo.png?width=234&height=163&name=ggbpo-logo.png "goldengatebpo.com")](http://goldengatebpo.com/) [![English](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/en.png?width=16&height=16&name=en.png) EN](http://goldengatebpo.com/) [![Filipino](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/tl.png?width=16&height=16&name=tl.png) TL](http://goldengatebpo.com/) [![Spanish](https://blog.goldengatebpo.com/hs-fs/hubfs/GoldenGateBPO%20-May2017/Images/es.png?width=16&height=16&name=es.png) ES](http://goldengatebpo.com/) - [facebook](https://www.facebook.com/goldengatebpo) - [linkedin](https://www.linkedin.com/company/golden-gate-bpo-solutions-llc) - [twitter](https://twitter.com/GoldenGateBPO) - [google-plus](https://plus.google.com/+Goldengatebpo/posts) - [pinterest](https://www.pinterest.com/goldengatebpo/) - [slideshare](http://www.slideshare.net/GoldenGateBPO) - [rss](http://goldengatebpo.wpstagecoach.com/feed/) Contact Center Outsourcing and Consulting | [888-501-8368](tel:8885018368) - [Home](http://goldengatebpo.com/) - [About Us](http://goldengatebpo.com/about-us/) - [Our Approach](http://goldengatebpo.com/our-approach/) - [Our Global Network](http://goldengatebpo.com/globalnetwork/) - [Leadership](http://goldengatebpo.com/about-us/executive-bios/) - [Advisory Board](http://goldengatebpo.com/about-us/advisory-board/) - [Client Testimonials](http://goldengatebpo.com/testimonials/) - [Associations & Organizations](http://goldengatebpo.com/ggbpo-associations-organizations/) - [Services](http://goldengatebpo.com/services/) - [Multichannel Contact Center Solutions](http://goldengatebpo.com/multichannel-contact-center-solutions/) - [Business Process Outsourcing](http://goldengatebpo.com/business-process-outsourcing/) - [Strategic Consulting Services](http://goldengatebpo.com/strategic-consulting/) - [News & Insights](http://goldengatebpo.com/news-insights/) - [News & Resources](http://goldengatebpo.com/news-resources/) - [Blog](http://goldengatebpo.com/category/blog/) - [Press Releases](http://goldengatebpo.com/category/press-releases/) - [Events](http://goldengatebpo.com/news-press/calendar_events/) - [Contact](http://goldengatebpo.com/contact-us/) - [Contact Us](http://goldengatebpo.com/contact-us/) - [Blog](https://blog.goldengatebpo.com) ## ORIGINAL THOUGHTS AND COMMENTARY FROM OUR EXPERTS - [Home](http://goldengatebpo.com) - /Blog ## Stephen Ferber ### Recent Posts ## [Don’t Ignore the Social Benefits Contact Centers Provide Communities](https://blog.goldengatebpo.com/dont-ignore-the-social-benefits-contact-centers-provide-communities) Over the years, I have noticed one thing that often gets overlooked is the positive social impact of contact centers. As a CEO and owner of a BPO operation, I could not be prouder of the benefits that our investments provide communities at large. It is easy to forget the real quality-of-life... [Read More](https://blog.goldengatebpo.com/dont-ignore-the-social-benefits-contact-centers-provide-communities) 10/23/2017 ## [Picking the Right Size BPO Provider Need Not Be Difficult](https://blog.goldengatebpo.com/picking-the-right-size-bpo-provider-need-not-be-difficult) I am frequently asked by enterprise contact center buyers, “What sized outsourcer is it best to engage with for customer experience delivery?” Actually, there is no right or wrong answer to this question. There are some superb offerings in the customer experience space at the moment that are being... [Read More](https://blog.goldengatebpo.com/picking-the-right-size-bpo-provider-need-not-be-difficult) 10/16/2017 ## [Social Media Customer Experience Means Having Diverse Capabilities](https://blog.goldengatebpo.com/social-media-customer-experience-means-having-diverse-capabilities) I like to use social media.  I have accounts on [LinkedIn](https://www.linkedin.com/in/stephenbferberbpo/), [Facebook](https://www.facebook.com/stephen.ferber) and [Twitter](https://twitter.com/steveferber), just to name a few. It helps me keep up with news, family and friends (not to mention providing me with a forum for sharing my blogs). But, what amazes me is the extent to which social media has branched off into a maze... [Read More](https://blog.goldengatebpo.com/social-media-customer-experience-means-having-diverse-capabilities) 10/10/2017 ## [Voice Still Counts in the Contact Center](https://blog.goldengatebpo.com/voice-still-counts-in-the-contact-center) I am not a fan of morning network TV news programs.  To me, they have become a repository for [B-list celebrity interviews](https://www.today.com/health/jennifer-aniston-starts-her-day-surprising-affordable-ingredient-t116292) and [features about upcoming talent shows](http://www.itv.com/goodmorningbritain/entertainment/the-highs-and-lows-of-stavros-flatley).  But one item that caught my eye recently was a feature on [Good Morning America](http://abc.go.com/shows/good-morning-america) about when consumers should pick up the phone, as opposed... [Read More](https://blog.goldengatebpo.com/voice-still-counts-in-the-contact-center) 10/02/2017 ## [Time for a Reality Check on Indian BPO](https://blog.goldengatebpo.com/time-for-a-reality-check-on-indian-bpo) Of course, some contact center or BPO locations work better than others. The most attractive locations are those that have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. This is one of the reasons why India remains among the best places in the world... [Read More](https://blog.goldengatebpo.com/time-for-a-reality-check-on-indian-bpo) 09/25/2017 ## [Some Commonly Overlooked Things to Consider When Choosing an Offshore Location](https://blog.goldengatebpo.com/some-commonly-overlooked-things-to-consider-when-choosing-an-offshore-location-1) As the CEO of a global contact center services company, I have been lucky enough to see what makes for a good delivery point. Equally, my travels have also provided me with insight on what can limit a location’s BPO effectiveness. Making a poor choice can be expensive, time-consuming and... [Read More](https://blog.goldengatebpo.com/some-commonly-overlooked-things-to-consider-when-choosing-an-offshore-location-1) 09/18/2017 ## [Automation in the Contact Center is a Reality](https://blog.goldengatebpo.com/automation-in-the-contact-center-is-a-reality) It is still surprising to me how there continues to be so much resistance to trying new approaches in customer experience management.  Recently, I have been meeting people on all sides of the CRM equation who feel that automation is a fad that will eventually disappear.  But automation is not [New Coke](https://www.youtube.com/watch?v=nL7-3GHktZg) [Read More](https://blog.goldengatebpo.com/automation-in-the-contact-center-is-a-reality) 09/11/2017 ## [In-House Contact Center Benchmark Insights - July 2017](https://blog.goldengatebpo.com/in-house-contact-center-benchmark-insights) Do you ever wonder how your contact center operations compare to your peers?  If you're facing the same challenges and experiencing the same trends as other contact center executives?   [Read More](https://blog.goldengatebpo.com/in-house-contact-center-benchmark-insights) 08/16/2017 ## [Customer Experience is King in Travel and Tourism](https://blog.goldengatebpo.com/customer-experience-is-king-in-travel-and-tourism) Summer is a great chance to get away from the stresses of work to somewhere nice. But the anticipation of a relaxing getaway can be spoiled through poor customer experience delivery. Companies involved in travel and tourism need to be conscious that consumers of their services expect... [Read More](https://blog.goldengatebpo.com/customer-experience-is-king-in-travel-and-tourism) 08/15/2017 ## [Some Commonly Overlooked Things to Consider When Choosing an Offshore Location](https://blog.goldengatebpo.com/some-commonly-overlooked-things-to-consider-when-choosing-an-offshore-location) As the CEO of a global contact center services company, I have been lucky enough to see what makes for a good delivery point. Equally, my travels have also provided me with insight on what can limit a location’s BPO effectiveness. Making a poor choice can be expensive, time-consuming and... [Read More](https://blog.goldengatebpo.com/some-commonly-overlooked-things-to-consider-when-choosing-an-offshore-location) 07/17/2017 [1](https://blog.goldengatebpo.com/author/sferber/page/1) [2](https://blog.goldengatebpo.com/author/sferber/page/2) [3](https://blog.goldengatebpo.com/author/sferber/page/3) [4](https://blog.goldengatebpo.com/author/sferber/page/4) [5](https://blog.goldengatebpo.com/author/sferber/page/5) [...](https://blog.goldengatebpo.com/author/sferber/page/6) [11](https://blog.goldengatebpo.com/author/sferber/page/11) [»](https://blog.goldengatebpo.com/author/sferber/page/2) - [Call Center Outsourcing Solutions](http://goldengatebpo.com/call-center-and-crm-solutions/) - [Strategic and Operational Consulting](http://goldengatebpo.com/strategic-consulting/) - [Call Center Management](http://goldengatebpo.com/call-center-management/) - [Our Locations](http://goldengatebpo.com/globalnetwork/) - [Leadership Team](http://goldengatebpo.com/about-us/executive-bios/) - [Privacy Policy](http://goldengatebpo.com/privacy-policy/) - [Latest News](http://goldengatebpo.com/latest-news/) - [Our Associations](http://goldengatebpo.com/ggbpo-associations-organizations/) - [Contact Us](http://goldengatebpo.com/contact-us/) - **Golden Gate BPO Solutions** 1792 Bell Tower Lane | Weston, FL 33326 Toll Free: 888-501-8368 Local: 954-300-2502 Fax: 954-385-7078 - - [facebook](https://www.facebook.com/goldengatebpo) - [linkedin](https://www.linkedin.com/company/golden-gate-bpo-solutions-llc) - [twitter](https://twitter.com/GoldenGateBPO) - [google-plus](https://plus.google.com/+Goldengatebpo/posts) - [pinterest](https://www.pinterest.com/goldengatebpo/) - [slideshare](http://www.slideshare.net/GoldenGateBPO) - [rss](http://goldengatebpo.com/feed/) - Join our BPO and call center outsourcing newsletter! © 2017 Golden Gate BPO | [Designed and Maintained by Gediweb](http://www.gediweb.com) ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/861573740/?guid=ON&script=0) ![](https://dc.ads.linkedin.com/collect/?pid=55229&fmt=gif)