Last week, Tracy Thompson with Golden Gate BPO Solutions attended the Channel Partners Conference (a/k/a CP Expo) at the Venetian Resort in Las Vegas held February 26 through 28, 2014.

Our team attended two great events in January and February. At the Future Call Center Summit in Orlando we had the opportunity to network with the leaders in customer engagement and contact centers. At the Great Ideas Summit in Miami Beach we enjoyed interacting with clients and colleagues to...

 A few months ago, I was trying to unload a massive bench on Craigslist. I titled the listing: Life-Changing Bench For Sale. I was able to justify how life changing this bench would be in two ways.

We started off the 2014 International CES show Monday night by attending what was called the “Audi Keynote delivered by Rupert Stadler, Chairman of the Board, Audi AG.”  The Keynote was so much more.  Kunal Nayyar, one of the stars from the television series “The Big Bang Theory”, served as the...

Golden Gate BPO Solutions Announces Tom Behm to Oversee Operations

Tom Behm joined Golden Gate BPO Solutions as managing director, operations. Tom brings with him over twenty years of experience in the contact center and outsourcing industry, where he has served in various management roles directly...

2013 was a great year for Golden Gate BPO. We wanted to share highlights from some of the events and conferences we attended throughout the year including SOCAP, PACE, Call Center Week, Customer Response Summit, CRMC, ERA, and more!

December 17, 2013:  The Midwest Chapter of the Professional Association for Customer Engagement (PACE) is pleased to announce Tom Behm as the newest member of its board of directors.

It’s 3:00AM and I can’t sleep. This isn’t a new problem. This is something I have battled for years and have learned to view it as a blessing in disguise. No one emails or calls me at 3:00AM. I embrace the quiet hours to catch up on reading and do research for clients.

Golden Gate BPO 2014 Events and Trade Shows

JanuaryJanuary 7 – 10, 2014International CES – Las Vegas, NVhttp://www.cesweb.org

Dreamforce '13

November 17-22, 2013, Moscone Center, San Francisco

You know it is going to be a great week when you have the opportunity to try Google Glass while watching football with friends in an Irish Pub in San Francisco. Thank you Jack Crawford for generously allowing us to ask so many...