We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica.  Or, why we are not in Costa Rica as well?

Frank Modrak, Managing Director and Co-Founder of Golden Gate BPO Solutions, recently completed a consulting engagement as an expert witness based on his extensive call center and outsourcing experience.

The 2013 SOCAP International Symposium started off its first day of content discussions bright and early Monday morning, April 29th, with a Keynote Address by Jer Thorp, Former Data Artist in Residence, The New York Times and Co-Founder of Office of Creative Research, NYU. The subject, "Data and...

Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In November of 2012, Golden Gate BPO...

Golden Gate BPO will be Attending the SOCAP International Symposium in New Orleans from April 28 - May 1, 2013.

Coming to a city near you in 2013 - starting with the Ohio Valley Chapter in Columbus, Ohio on April 30th!!!

Tracy Thompson, Managing Director at Golden Gate BPO Solutions, will be attending the 2013 LeadsCon conference in Las Vegas at The Mirage Hotel & Casino March 19-20th.

Thanks a million to Phil Grudzinski, Lisa Nye Ford, Chris Haerich, Tom Chandler and the rest of the PACE Team, Board and Family for making this wonderful convention possible!!

Having been a service provider in offshore and nearshore markets for about 14 years to augment and complement our US contact center solutions or as an alternative to higher cost locations, our preferred method of providing offshore and nearshore solutions is one that successfully supports a US...