The Electronic Retaining Association D2C Convention will be held at the Wynn, Las Vegas, September 16-18, 2014. The ERA is the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that maximize revenues through...

Grand Canyon University - PACE Arizona Chapter Event

The average rainfall in Phoenix for the month of August is one inch. On Tuesday, August 19, 2014, more than 4 inches of rain fell. Streets were flooded, homes were evacuated, and highways had to be closed. Despite the torrential rainfall, nothing...

We asked our executive team to complete the famous Proust Questionnaire. Over the next few weeks we will be sharing their answers. 

While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers via these channels.

This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational requirements and then as we...

We really enjoyed attending Response Expo 2014 in San Diego. Check out our montage of our favorite photos from the event.

Regretfully, none of the members of Golden Gate BPO Solutions will be in attendance at this week’s SOCAP Symposium in Charlotte, North Carolina. We will each be on location in various parts of the country and world based on client commitments. We want to let our very special friends and colleagues...

Golden Gate BPO Solutions’ Stephen Ferber, Managing Partner, and Tom Behm, Managing Director – Operations, attended the 2014 Professional Association for Customer Engagement (PACE) National Convention and Expo that took place at The Westin Diplomat Hotel & Resort in Hollywood, Florida from April 2^nd

Last week, Tracy Thompson with Golden Gate BPO Solutions attended the Channel Partners Conference (a/k/a CP Expo) at the Venetian Resort in Las Vegas held February 26 through 28, 2014.

Our team attended two great events in January and February. At the Future Call Center Summit in Orlando we had the opportunity to network with the leaders in customer engagement and contact centers. At the Great Ideas Summit in Miami Beach we enjoyed interacting with clients and colleagues to...