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Partner Versus Provider?

The vendor/ client relationship can be like an episode of ‘Dancing with the Stars’. You either glide together seamlessly and beautifully across the floor, or you’re stepping on each other’s toes, trying hard not to land on your gluteus maximus in front of a cast of thousands. I’ve been on both...

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Passion in the Workplace

You know the feeling. Your heart beats a little faster. You lose all sense of time. You can’t think of anything else from the moment you wake up until you go to bed. You can’t wait to go to work. You have passion for what you do.

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Basic Tips For Selecting the Right Call Center Outsourcing Partner 

Don’t Buy Cowboy Boots if You Need to Run a Marathon

Quora is a fascinating website that is part education platform, part newsfeed, part social experiment. A few days a week I will take time to visit the site, learn something new and possibly answer a few questions.

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Lowest Bidder? Quality Should Be As Important As Cost

In the BPO business we often think we need to be the lowest bidder to win the next RFP and continue to grow our businesses, but do we? Obviously, John Glenn was joking (I think) when he said "As I hurtled through space, one thought kept crossing my mind - every part of this rocket was supplied by...

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A High Quality Contact Center Can Often Yield the Best Economic Results

Agent Hourly Rates – The “Initial Discussion”

How many times have you been privy to a discussion where one person says to another: “How much does it cost you per hour to run your internal call center or how much would you charge to provide 100 agents handling inbound customer service for our...

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Reflections on the 2015 International CES Show January 6 - 9, 2015

We started off the 2015 International CES Show Monday night by attending a Keynote at the beautiful Cosmopolitan Chelsea Theater, delivered by Dr. Dieter Zetsche, Chairman of the Board of Management Daimler AG, Head of Mercedes-Benz Cars. Dr. Zetsche unveiled new Mercedes-Benz automobiles,...

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A Crisis of Olympic Proportions - Social Media Case Study 

Unry with the help of social medider Armour turned a potential brand debacle into a success stoa.

The Turnaround: Remaining Positive

When the poor performance of the U.S. Olympic Speedskating Teams was anecdotally linked to Under Armour’s performance-enhancing uniforms the skaters wore, the company...

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Saving US Jobs or Offshoring, That is The Question…or is it?

Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I just picked up from the framer and was excited to put up in my house. After walking into the approximately 125,000 square foot store, I spent my first...

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2014 ERA D2C Show Event Recap

We enjoyed seeing everyone at the 2014 ERA D2C Show at The Wynn, Las Vegas. Two of our executives, Stephen Ferber and Tracy Thompson, attended in support of Golden Gate BPO’s partners and clients. It’s an event we look forward to every year and enjoy the opportunity to network and connect with...

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Things to Think About if You Are Attending Dreamforce

Hosted by Salesforce.com, Dreamforce is four days of education, networking, concerts, and fun. Although the focus is on their CRM platform, there is so much to do and learn that even if you don't use their software the event is worth attending.

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