The PACE Leadership Summit last week in Washington, DC drew approximately 200 association attendees along with legislators, compliance officers and attorneys. The conference spurred some healthy discussions between private industry executives and regulators regarding new laws, regulations and/or...

The other day a friend accused me of taking something ‘personally’. This isn’t the first time he has said it and I am somewhat convinced he does it because he knows it drives me nuts. When he says it, it always feels like an insult.

By: Stephen Ferber The Customer Response Summit in Detroit (CRS 7), presented by Execs In The Know, September 9^th – 11^th, 2013 continued its tradition of providing all that attended a nice mix of live forums, company tours and other interactive activities to further explore and discuss “Customer...

We have all types of freedom in the USA, including economic freedom. “Free Enterprise,” an economic and political doctrine in the United States that ensures our right to have a capitalist economy that can regulate itself in a freely competitive market, letting the principles of supply and demand...

The ERA D2C Convention is produced by the Electronic Retailing Association (ERA), the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that maximize revenues through direct-to-consumer marketing on...

Too often the ultimate cost justi!cation when choosing an outsourced contact center provider is based on the almighty agent hourly rate. There is no disputing that the most signi!cant ongoing expense of any call center operation is tied to the cost of the agent. However, the question remains: Is...

SOCAP New York Metro Chapter 14th Annual NY YANKEES GAME Outing!

This year, SOCAP will be holding its 14th Annual Yankee Game outing on Wednesday, August 14th when the Yankees take on the Los Angeles Angels. The event is always a lot of fun, draws about 125-150 people and is a great way to say and...

Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide.

As a first time attendee for Golden Gate BPO Solutions, this conference exceeded my expectations considerably. The sessions and discussions were 100% engaging, and filled with important and relevant content. We have yet to get such a full-bodied take from some of the world's greatest retail...

The 14th Annual Flagship Event, Call Center Week, attended by Tracy Thompson and Stephen Ferber, proved to be a very worthwhile event, once again. Members of the Golden Gate BPO team have been attending this event for about 9-10 years and, although always beneficial, the positive momentum we have...